1. Introduction

This privacy policy addresses how this website uses and protects the information that you provide to us, when you use


We take your privacy seriously, and we remain committed to ensuring that your privacy is protected. Any personally identifiable information you provide to us will only be used in accordance with this privacy statement.


This policy was last updated August 2019.  


2. Acceptance

By using or accessing, you are accepting the practices described in this Privacy Policy.


2a. Notice to visitors from outside of the European Union
Be aware that the European Union (EU) and other countries may differ in their privacy regulations. Because servers are located within the EU, our Privacy Policy complies with EU regulations. By using, you agree to the level of privacy protection set out in our Privacy Policy.


3. Data collected


3.a Data collected through contact and booking forms

Upon filling out a contact form or booking request, we will ask you for your personal information as well as your contact information. This is necessary in order for us to locate your account within our systems, and so that we may contact you with replies to your enquiries. Filling out a contact form will not automatically store your private information in our system – nor will it establish you as a customer, unless specifically requested by you. Furthermore, after an enquiry has been replied to, your contact information will not be used for further contact.


4. What we do with the personal information we gather

The information that we collect and store relating to you and/or any services/products that are registered under your name is primarily used to enable us to provide and/or improve our services to you. We may use your information to:


·    Improve our products and services.


·    Send out email notifications and contact you by phone regarding service related issues, such as maintenance periods, billing issues, account expirations, and/or other service items that may impact our services.


·    Send promotional emails and newsletters regarding special offers, news, product updates or other information, provided you have accepted these upon signing up. You may opt out of these emails at any time.


·    From time to time, we use your information to contact you regarding market analysis.


·    We reserve the right to occasionally share this information with our partners, when this is required in order to provide specific services and/or products ordered by you - including domains, email and SSL-certificates. We will never share any personal information to other companies or individuals with the purpose of marketing without your explicit consent.



4a. Third Party Services

We use a number of third party service providers to help us manage products and administer email communications with subscribers, including support inquiries, newsletters and marketing emails.


Any personal information disclosed through such correspondence will be governed by these third party vendors’ privacy policy.


Third Party Service

Nets - Payments

Quickpay – Payment Gateway

Amazon Web Services - Hosting  
US + EU + Canada


Google – Web analytics
EU (Ireland)


Let’s Encrypt – SSL Certificates

SendGrid – Newsletter  & System Emails  



4a. Communicating with Bikefitpro

Should you contact Bikefitpro by email, we may hold your contact details, or any additional information you provide to us, on record for future reference and use.


4c. Storing your personal data

Data provided by you to us is stored on our secure servers. We do not store credit card details on our servers.


4d. Testimonials

We reserve the right to make public any recommendations of Bikefitpro and/or our services made by users on our websites, our social media platforms and/or in our newsletters. However, no identifying particulars (e.g. name) will be published without the user's consent. Should you wish for your recommendation to be removed from any of our platforms, please contact us via email.


5. Security

All user information stored by us is stored in secure databases protected via a variety of industry-standard access controls. However, no company, including Bikefitpro, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

Note: you are personally responsible for keeping safe and confidential any password we have given you, or you have chosen for any of your Bikefitpro services


6. Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Most browsers allow cookies by default. Cookies allow web applications to respond to you as an individual by recognizing preferences both user defined and location defined.

 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you so prefer. However, this may prevent you from taking full advantage of our website.

Cookies in no way give us access to your computer or any personal information about you other than the data which you choose to share with us.


6a. Cookies

Bikefitpro uses cookies to facilitate a personalized and uninterrupted connection to our services.


6b. Third-party cookies

We use third-party logistics cookies (Google Analytics) to identify which pages are being accessed and how. This enables us to analyse data about web page traffic and, in turn, improve our website by customising it to suit user needs. We use this information for statistical analysis purposes only.

The following types of cookies are saved by default in the Editor (in parenthesis, how long is the cookie stored for before it gets deleted):


CONSENT ( for Google tracking (20 years)
_ga .{domain} for Google tracking (2 years)
_gat .{domain} for Google request rate throttling (1 minute)
_gid .{domain} for Google user differentiation (1 minute)
site_session {subdomain}.{domain} for PHP Session ID used for session specific interactions in for example Shop, Blog, etc. (for duration of session)
_utmz .{domain} for ga.js cookie usage - See Google Documentation for specifics (6 months)
_utma .{domain} for ga.js cookie usage - See Google Documentation for specifics (2 years)

6.c Advertising Cookies

Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites in order to provide you targeted advertising based on your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may change these settings in your browser. Please note that this does not opt you out of being served advertising. You will continue to see generic ads.

Bikefitpro may use cookies from Google Adwords to provide targeted ads specifically to people who have visited


6.d Social media cookies includes social sharing features (e.g. the Facebook ‘like button’). These features may collect information such as which page you are visiting on our site. A cookie can also be set to enable the feature to function optimally. Your interactions with these features are governed by the privacy policy of the company providing it.


7. links to other websites

This Privacy Policy applies only to information collected by or posted on the website. may contain links to other websites. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of any web site that collects personal information. 


8. Controlling your personal information


8.a Updating Information

All information that stores related to your account, including your contact information, can be updated by contacting us through phone or email. We highly encourage you to keep this information up to date so that your support requests and services operate smoothly.


8.b Deletion of information only store your information for as long as is allowed according to the General Data Protection Regulations (GDPR). Said data will be deleted once it is no longer required. The time frame for this deletion, however, is dependent on the nature of the information, as well as the basis for storing it.

Note that you will have to cancel all services with before we can delete your information from our system.


9. Disclosing and sharing your information uses third-party service providers to perform some services on our behalf, including credit card processing, email services, data analysis and customer support functions. These service providers have access to personal information needed to perform such functions on our behalf. reserves the right to share all collected information with its parent, affiliates and other related businesses.



10. Contact Bikefitpro

If you have any questions or suggestions regarding our privacy policy, please contact us via email or phone. 


Amerika Plads 33
Copenhagen,  2100

Phone +45 27 60 80 87